The George Washington University hiring Housing Associate, Occupancy and Communications of Campus Living in Washington, District of Columbia, United States | LinkedIn (2024)

Posting DetailsI. Job OverviewJob Description Summary:The Division for Student Affairs cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. DSA’s integrated approach is to provide a cohesive student experience built upon the core values of genuine collaboration, a compassionate approach, and most importantly, putting students at the center of the work. Within DSA , the Campus Living team is seeking an individual interested in housing operations and

communications, with experience in management and administration of a complex and

fast-paced office environment. Daily responsibilities and tasks support and enhance the GW undergraduate student residential experience.

ResponsibilitiesReporting to the Assistant Director for Campus Living, the Housing Associate will work closely with staff across the university, and is responsible for the following:

• Serve as a member of CLRE occupancy team, assisting with planning, and execution of major and minor housing occupancy, application, and assignment periods, including summer housing season and revenue operations.
• Develop and manage mass communication efforts regarding residential processes.
• Share in the supervision and review of student employees. Assign tasks and evaluates work product and completion.
• Monitor customer service quality of all types of interactions student staff have with GW and external customers.
• Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at point of need, appropriately communicate and share to others including those who support in resolution and those impacted.
• Assist in creating innovative methods of reaching customer service goals.
• Perform special research, compiles and analyzes significant data and suggest alternative policies, procedures, or work assignment to improve operations or to comply with changing legal or funding requirements.
• Serve on occasional nights and weekends during major annual housing application and assignment periods or campus-wide emergencies.

The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum QualificationsQualified candidates will hold a high school diploma/ GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred QualificationsAdditional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

• Comprehensive commitment to exceptional customer service in all aspects of academic year and summer residential experiences.
• Willingness to disrupt traditional or convenient practices to create more equitable and student-centered experiences for all residents.
• Team player with ability to work with department staff across all levels and functions.
• Embraces a people-centered philosophy that values care, development, and learning.
• Exceptional critical thinking, consensus building, emotional intelligence and problem solving skills.
• Strong ability to stay organized and to have an outcomes mindset to achieve desired goals.
• Ability to interpret departmental directives and vision and provide clear direction within functional area.
• Working knowledge of Microsoft Excel and Access preferred.
• Ability to effectively communication subject matter, and knowledge of effective communication strategies for a college aged population.
• Collaborative planning and marketing skills.

Hiring Range $23.35 - $30.39 How is pay for new employees determined at GW?

GW Staff Approach to PayHealthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Division of Student Affairs

Family Student Affairs

Sub-Family Housing

Stream Service and Support

Level Level 3

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule: Monday through Friday, with occasional nights and weekends.

Will this job require the employee to work on site? Yes

Employee Onsite Status Hybrid

Telework: No

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions To ApplicantsEmployer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S013062

Job Open Date: 06/03/2024

Job Close DateIf temporary, grant funded or limited term appointment, position funded until:Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO StatementThe university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.